Privacy Policy

We collect personal information that you provide to us directly, including:

• Your name, email address, phone number, and city (via our contact form);
• Your name, email, phone number, and delivery address (when you place a product order);
• Account credentials (email and password) if you register for a Sucare account; and
• Any additional details you share in messages, order notes, or care discussions.

• To respond to your service inquiries and arrange care consultations;
• To process, fulfill, and deliver product orders;
• To manage customer accounts and provide account-related communications; and
• To meet our legal, tax, and business record-keeping obligations.

We collect, use, and disclose your personal information on the basis of your consent. By submitting a contact form, placing an order, or creating an account, you consent to the uses described in this policy. You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice (see Section 7).

We do not sell your personal information. We share it only with trusted third-party processors who help us operate the service:

• Resend — transactional email delivery (order confirmations, inquiry responses);
• Lovable Cloud / Supabase — website hosting, database, and authentication infrastructure; and
• Any analytics or measurement provider we may add in the future, which would be disclosed here when introduced.

We may also disclose information where required by law, court order, or to protect the rights, safety, or property of Sucare, our clients, or others.

Some of the service providers listed above may store or process your personal information on servers located outside Canada, including in the United States and other jurisdictions. While the information is held in those locations, it may be accessible to foreign courts, law enforcement, and regulatory authorities under the laws of those jurisdictions.

• Order records are retained for seven (7) years to meet Canadian tax and business record-keeping requirements.
• Service inquiries from the contact form are retained for twenty-four (24) months, after which they are deleted.
• Account data is retained while your account is active and for a reasonable period afterward to address any disputes or legal obligations.

Subject to limited exceptions in the law, you have the right to:

• Access the personal information we hold about you;
• Request a copy of that information;
• Have inaccurate or incomplete information corrected; and
• Request deletion of your personal information.

To exercise any of these rights, email us at sucare.help@gmail.com. We will respond within 30 days, as required by PIPEDA. We may need to verify your identity before acting on your request.

We use industry-standard safeguards to protect your information, including HTTPS (TLS) encryption in transit, encryption at rest at the database layer, and role-based access controls so that only authorized personnel can access personal data. No method of transmission or storage is perfectly secure, but we work to maintain appropriate protections.

Any health, medical, or care-related information you share with us — whether in an inquiry, an account note, or during a care consultation — is treated as sensitive personal information. We handle it in accordance with applicable Canadian health privacy law, including Ontario’s Personal Health Information Protection Act (PHIPA) and Saskatchewan’s Health Information Protection Act (HIPA), where those laws apply.

Our services are intended for adults arranging care for themselves or family members. We do not knowingly collect personal information directly from children.

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the “Last updated” date above, and where appropriate, by additional notice.

For privacy questions, requests, or complaints, contact our Privacy Officer:

• Email: sucare.help@gmail.com
• Phone: 613-612-4205

If you are not satisfied with our response, you may also contact the Office of the Privacy Commissioner of Canada.